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Our guarantee: your money-back if you are not satisfied
If you are unhappy with the quality of service or treatment you receive from an Osteopath, Physiotherapist or Chiroprator to whom we have referred you, we will refund the fee you paid the practitioner for your initial consultation.
We are confident that your appointment with back pain specialist to whom we refer you will meet your expectations because we listen very carefully to customer feedback and quickly exclude any practitioner receiving less than glowing reports from our referral database. All patients using this service are asked for feedback after their initial appointment and we take all the views expressed into account. This feedback enables us to continually improve the quality of service the Back Pain Appointment Line provides to its customers.
Our high degree of confidence in the back pain specialists with whom we work enables us to offer this guarantee without undue concern. If you have an unsatisfactory experience with an Osteopath, Physiotherapist or Chiropractor to whom we refer you, simply write to us explaining why you are unhappy and enclose a copy of your receipt from the treatment session. We will refund your fee without any quibbles.